Refund Policy

1. Introduction

This Refund Policy applies to all services, subscriptions, software products and WhatsApp Business solutions provided through WhatsAppro, operated by India Digital Solution.

2. Subscription Services

WhatsAppro provides digital software services, including WhatsApp Business Platform access, automation tools, campaign management and communication solutions.

Because these are digital services, refunds are generally limited once services have been activated, provisioned or delivered.

3. Free Trial

Where available, users are encouraged to evaluate the platform through a free trial, demo or sales consultation before purchasing a paid subscription.

4. Cancellation Policy

Customers may cancel future subscription renewals at any time through their account settings or by contacting our support team.

• Cancellation stops future billing.
• Current billing periods remain active until expiration.
• Partial month cancellations are not prorated unless required by law.

5. Refund Eligibility

Refund requests may be considered only under specific circumstances including:

• Duplicate payments made in error.
• Incorrect billing caused by technical issues.
• Unauthorized transactions verified by investigation.
• Service provisioning failures caused solely by us.

Approval of refund requests remains at the sole discretion of WhatsAppro and India Digital Solution.

6. Non-Refundable Services

The following are generally non-refundable:

• Activated subscription plans.
• Completed onboarding services.
• Setup and implementation fees.
• Consultation services.
• Custom development work.
• Messaging credits consumed.
• Third-party platform charges.
• WhatsApp conversation charges.

7. WhatsApp Business Platform Charges

Certain fees may originate from third-party providers, including WhatsApp Business Platform conversation charges and related services.

Such third-party charges are generally non-refundable once incurred.

8. Refund Request Process

To request a refund, customers should contact our support team with:

• Registered account details.
• Invoice or payment reference.
• Reason for refund request.
• Supporting documentation where applicable.

9. Processing Time

Approved refunds are generally processed within 7 to 15 business days depending on the payment provider, banking institution and transaction method.

10. Chargebacks

Customers are encouraged to contact us before initiating a chargeback or payment dispute.

Fraudulent or abusive chargebacks may result in account suspension or termination.

11. Service Suspension

Cancellation or refund requests do not automatically suspend active subscriptions or outstanding payment obligations.

12. Policy Changes

We reserve the right to modify this Refund Policy at any time. Updated versions will be published on this page.

13. Contact Information

If you have questions regarding refunds, billing or cancellations, please contact our support team through the contact details available on our website.